When a client seeks my counsel as an on-site consultant or coach, I board an airplane and go where I’m needed. But much of my work these days—interviewing thought leaders and writing books—can be done in the comfort of my well-equipped home office. Dress code? Sometimes pajamas. Or maybe a shirt and jeans if I feel like dressing up. It’s a good gig.

Of course most people don’t have that kind of job flexibility. In particular, frontline and hourly workers—who comprise the majority of the global workforce—must be physically present in the workplace. Yet despite their critical importance to the economy, these workers are often left out of discussions about work-life balance, career growth, employee experience, creative benefits programs and related issues.

https://www.forbes.com/sites/rodgerdeanduncan/2020/01/07/frontline-employees-comprise-most-of-the-workforce-so-why-not-give-them-more-attention/#1eb9b949542c

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