As the COVID-19 pandemic underscored economic inequality, the Institute for the Future set out to address deteriorating work conditions in the age of Uber by collecting low-wage workers’ stories and using them to call for change.

“We’ve been thinking of the evolution of this new kind of economy for a long time,” said Marina Gorbis, the executive director of the IFTF, a Palo Alto, Calif.-based think tank that does research on the future of business, technology, health and other areas. “We wanted to look at what’s happening and wanted to create post-pandemic scenarios.”

The IFTF screened hundreds of California workers making $15 an hour or less and conducted in-depth interviews with nearly 50 of them, 76% of whom self-identified as Latinx, Black, Native American or Asian American/Pacific Islander.

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