When the Covid-19 pandemic forced us to close our offices in March 2020, I always assumed it would be temporary. Despite having a relatively small 40-person team at that time, our San Francisco office was a collaborative haven – a place I could consistently go for insight, inspiration, and connection.
Nearly two years later, pandemic-induced remote work continued, but during that same time period, our team increased 800% in size. Fueled by the pandemic’s spotlight on mental health, our business scaled rapidly leading to over 4x customer growth, over 10x people served, and over 8x contracted ARR growth. These statistics alone show remote work had no impact on our productivity, and anecdotally, I heard countless comments from my team, expressing gratitude for the flexibility, autonomy, and personal peace that accompanied the remote work model.
As the pandemic began to improve, with widespread vaccination and increased herd immunity, we were faced with the same decision that so many leaders continue to struggle with: do we bring our employees back to the office?
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