Before the pandemic, various studies revealed that 50% of large employers used non-traditional monitoring techniques. These workplace techniques improved during the pandemic era as the business sought to monitor worker engagement off the office premises. Algorithmic management in call centers in warehouses has made work more grueling, stressful, and dangerous. Such technologies have risks to civil liberties, autonomy, and worker privacy.
Advanced and straightforward technologies contributed to the development of the world in the last few years. They maintained and enhanced work opportunities, assured the new normal for the work-life balance, and enabled flexibility in the work arrangement. These technologies may improve the worker’s productivity and even make it worse. However, more research is required to improve the socioeconomic status of the people.
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