Not every manager is trained for their role. Many are elevated to the position without any formal guidance, and are forced to navigate the job alone—to the detriment of their direct reports. But one company has a popular crash-course program teaching supervisors how to lead.
Canva launched its own internal learning and development strategy called the Leadership Academy in April 2023. The 12-week “coach essentials” course is available to all middle-managers at the 5,000-employee company, and teaches skills like delivering actionable feedback, managing hybrid teams, and building trust among staffers. There are several ways supervisors can learn, from virtual classes, to peer-to-peer sessions with Canva’s people leadership executives. So far coach essentials has been well received by managers with a sky-high 92% NPS score: a type of user approval rating.
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