Last year, media reports showed surreal images of previously bustling streets laying empty as stores were shut and WFH became the norm. Among the few who kept working in close contact with the public during the pandemic were gig workers, such as drivers and bike couriers. It suddenly dawned on the majority that the expression “essential workers” applied beyond the world of doctors and nurses.

However, there remained a mismatch between society’s newfound appreciation of the role many gig workers play in people’s lives and the limited or even non-existent labour protections afforded to them.

More From INSEAD KNOWLEDGE

Share via
Copy link
Powered by Social Snap