It would be easier on Amazon if its customers imagined all of its operations were conducted by robots. But, as a company with more than a million employees, it’s impossible to hide the existence of the humans on the route from a click on a website to a cardboard box on a front door. This year, plenty of customers, newly working from home, have even had the chance to meet their Amazon delivery drivers. The idea of who might be considered a “tech worker” also has shifted, and a few recent films have explored the change.

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