Just before Christmas last year, Willy Solis, a 42-year-old residential construction worker-turned-delivery driver, was hired to take a late-night $100 bottle of cognac to an apartment complex in Denton, Texas. Once Solis found the apartment, he met a stocky man who gave a name that not only didn’t match the ID he showed, but it also wasn’t the name of the person who placed the order. Confused, Solis called Instacart’s phone support line.
Solis said that that angered the customer and his three male friends and that they ordered him to hand over the cognac. Even though he had qualms about it, Solis, under the direction of the Instacart supervisor who was still on the phone, gave them the bottle.
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