Lawmakers, union leaders and labor analysts in Massachusetts face the gargantuan task of analyzing what the post-COVID economy and workforce look like — from the use of artificial intelligence to benefits for delivery drivers.
But experts speaking before the Future of Work Commission Monday honed in on one area that is quickly becoming a heated debate in the Bay State: the gig economy and the rights and benefits for its workers, particularly at app-based companies.
“We need a comprehensive approach that promotes job quality across the board, whether those jobs are arranged via a smartphone or not,” said Shelly Steward, director of the Future of Work Initiative at the Washington, D.C.-based Aspen Institute.
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