Pa Edrissa Manjang, an Uber driver in the UK, spent a year of his life working for the ride-hailing company before he was abruptly fired by an algorithm. “It wasn’t good at all,” Manjang said in an interview with Worker Info Exchange. “It felt like most of the time you were dealing with robots.”In a newly released report, Manjang claims he was terminated after Uber’s facial recognition verification system failed to recognize the photos he submitted to the app.
Uber put this verification system in place as a safety measure to ensure customers that their drivers are who they say they are, but in this case, and others like it, the detection system got it wrong. Manjang, who is Black and knew facial recognition systems in general struggle to identity non-white users, appealed the case and insisted on having a human review his photos, but claims he was unsuccessful.
Recent Comments