Isabella Lewis was driving for Lyft on a Sunday in Plano, Texas, last August when she was carjacked and killed by her passenger. As her family tried to piece together what happened, they kept receiving calls from an insurance company they didn’t recognize, but finally realized it was Lyft’s insurer, who wanted to inspect Lewis’ car in order to determine whether it would pay to fix the damaged windshield and clean up her blood.
To date, however, her family says it has not had any communication from anyone with Lyft’s corporate office.
“The only thing we have heard from Lyft is when they said in the Dallas newspaper that their hearts were with us,” Lewis’ sister Allyssa said in an interview with The Verge. “I wish [Lyft] had handled the situation with more empathy. We didn’t feel like anyone had our back, as her family.” The fare for the ride was only $15, Allyssa added. Her family had to raise money for Isabella’s funeral service on GoFundMe.
Lyft didn’t immediately reply to a request for comment from The Verge.
Lewis is one of the more than 50 gig worker drivers killed on the job since 2017, according to a new report from advocacy group Gig Workers Rising, compiled using publicly available information, including news articles, police reports, and GoFundMe campaigns. It highlights the risks of gig work and how families often have little or no communication from the companies involved other than platitudes offered to the media.
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