It’s You Against the Machine

Stephen Normandin spent almost four years racing around Phoenix, Ariz., delivering packages as a contract driver for Amazon.com Inc. Then one day, he received an automated email. The algorithms tracking him had decided he wasn’t doing his job properly. The 63-year-old...

Reopening and Rebuilding Gig-Economy Post COVID-19

The story of the impact of COVID-19 on India’s gig economy—largely dominated by the on-demand sector—is quite interesting. On one hand, we have job losses and reverse-migration and on the other, we hear about isolated yet unparalleled demand for services (Swiggy and...