For many types of job-seekers, remote work is ideal, but that doesn’t mean it’s easy to come by. The COVID-19 pandemic thrust the idea of working from home into the mainstream in 2020, and while the concept has certainly held onto some of its footing, many companies, even some in the tech sector — like Amazon — have since instituted fairly strict return-to-office policies. Remote positions, as a result, can be harder to find than they once were, especially for entry-level applicants.
One fairly broad field that consistently seems to employ remote workers, even at the entry level, is customer service. These days, customer service roles typically involve speaking on the phone and chatting online with customers (and sometimes other stakeholders like suppliers and vendors) to answer questions, resolve issues, and route important queries upward to more experienced professionals when appropriate.
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