App-based gig work is not the flexible, self-directed job it’s cracked up to be, according to a new report from the Community Service Society. The economic security-focused nonprofit’s annual survey captured a swath of hundreds of gig workers, who described the algorithmic pressure and control they work under – a pressure that intensifies for the 51% of respondents who rely on gig work for their primary income.
In the nonprofit’s survey of 763 gig workers across the state last fall, nearly 80% said the app encouraged them to work at specific times through alerts or bonuses, and 70% said the app controlled when, where and how much they work. (A little over half of the respondents were based in New York City, while the rest were on Long Island, in Erie County, Westchester, the Capital District or Monroe County.)
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