When Andy Jassy succeeded Jeff Bezos as CEO of Amazon, in 2021, he stepped into one of the most scrutinized leadership roles in business. Yet under Jassy’s leadership, Amazon has not only sustained its momentum but accelerated. According to the company, revenues have grown by more than $230 billion during his four-year tenure, and it has made significant leaps in its delivery capabilities and use of AI.
In a wide-ranging conversation with HBR editor at large Adi Ignatius, Jassy reflects on what it takes to lead at scale, encourage risk-taking, find smart ways to embrace AI, and reinvent corporate culture in a company with more than a million employees. Here are excerpts from that conversation.
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