As AI continues to automate tasks at an unprecedented pace, the most competitive edge in tomorrow’s workforce won’t be technical—it will be emotional. In an age dominated by algorithms, empathy may become our most essential skill.
Emotional intelligence (EI) is one of the most valuable assets a leader can possess, and the importance of EI will only increase as technology becomes more firmly embedded in everyday work. Already, empathetic leadership has been shown to be a major contributor in creating psychologically safe workplaces, which are associated with improved performance in everything from productivity to creativity.
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