Growth has traditionally meant building bigger. More offices, staff and layers of management. Customers want fast and simple processes, so increased capacity only made sense. However, it also resulted in delayed decision-making and higher overhead expenses. That outdated strategy is no longer effective in today’s dynamic economy. For many scaling businesses, the question we’re all trying to answer is how to get bigger without making things harder for everyone.
A straightforward answer is to shift focus from hiring based on location to hiring for specific results. Strategic offshoring provides companies with a head start. This strategy enables companies to create a focused team for a particular function, be it around-the-clock customer support or back-office processing.
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