Workplace technology failures are rarely due to inadequate tools. More often, they result from poor implementation or a lack of supporting processes.
Gartner puts the failure rate for digital transformation at 70%, a figure barely shifted despite trillions in global spending. A PwC survey from early 2026 similarly found that 56% of companies had received no measurable return from AI at all. The imbalance is reflected in how organisations allocate resources. Deloitte estimates that as much as 93% of AI investment is directed towards technology, with just 7% spent on the people expected to use it.
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